ASE Support

A Word About Accounts

Today there are two distinct accounts to be understood:

1) Your license account - this is created during checkout (or was automatically created for you if you migrated a v2 license). It is necessary to create this license account during purchase-- you cannot use your site account credentials to make a purchase. Once you have created an account, you may view or edit your license account here.

2) Your site account - this account is not created for you, and is separate from your license account. You may create a site account here. Once you create an account you may associate it with your license in order to view protected forums and view your My Account page. Once you have created an account, you may view or edit your site account here.

The reason the license and site accounts are separate is to allow several individuals that may be using the same Admin Script Editor license to each have their own individual site accounts for activities such as posting messages in the forum.

Help

Product Documentation
Please see our FAQs:
- Sales FAQ - purchase or activation questions
- License FAQ - describes changes in licensing between v2 and v3 of ASE
- Site FAQ - questions about your site account are discussed here.

Known Issues
For a list of current known issues please see the thread entitled "Known Issues" pinned to the top of the forum appropriate to your license status in one of the following forums:

Message Boards
Our primary support interface is via our many message boards. If you require assistance with the trial version, you may click here to access our Trial Support Forum. For our registered users we offer a number of priority forums:

Contact Us!

If you do not see an answer to your question or have a personal inquiry not suitable for the message boards, please contact us directly.