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Do you have sales/activation
questions? Click here for our Sales FAQ.
How do I download ASE?
Click on the My
Account page and choose the "Latest Available" download link that
appears alongside your license information. If you download a newer
version than that for which you are eligible, ASE will fail to start
when launched. To extend your license for another year, you may purchase
a year of maintenance for the license (at a 25% discount off the full
price) which will provide upgrade eligibility for all releases
(regardless of major/minor version) during the license expiration
period. Note: your license will still work once expired, you will just
not be able to install newer versions of ASE. Please see the
Sales FAQ for more details.
What different versions of ASE are
available?
A full download of the latest official
release is provided at the time of purchase. In the "My Account" area,
you will find download links for ASE including the following:
- Working Release:
This is a generally available release that has undergone
internal testing and has been deemed ready to release. This version
of ASE contains new features or changes that have not been in place
long enough for us to be confident that no issues will be
encountered. When problems are reported and addressed, new Working
Editions are released. Once this release has been available, tested and free from
significant error reports, it will be unflagged as a Working
Release.
- Latest Available:
This is identified for each license you own, alerting you to the
latest version of ASE for which the associated license is approved.
If you attempt to download a version newer than that of license you
own, ASE will fail to start and may revert to "trial mode". To
extend your license for another year, you may purchase a year of
maintenance for the license (at a 25% discount off the full price)
which will provide upgrade eligibility for all releases (regardless
of major/minor version) during the license expiration period. Note:
your license will still work once expired, you will just not be able
to install newer versions of ASE. Please see the
Sales FAQ for more details.
How do I post
messages in the Message Boards area?
Once logged in, "New" and "Reply"
buttons will be enabled. If you still have problems, you may need to
disable any pop-up protection. The new message form is presented as a
pop-up window. Note: no ads are present at the ASE site, pop-ups or
otherwise.
Can you tell
me my UserID?
You may look for your account yourself
using the site
member
list. Failing that, you may contact us with your email address
and we can look up your account and write you
back with the UserID. However, to ensure account information is not
confused with another account (accidentally or deliberately) you must
write us using the email address specified for the account.
As an alternative, you may always
create a new user account on the site.
Note that you cannot create two
accounts with the same email address.
Can you tell me my
password?
For security reasons, we cannot see
your password. If you have forgotten your login name, you may
browse
for it here or
contact us
and we will be happy to look it up for you. If you write us to look up
your account, please provide any details you can to help us locate the
account including any possible email addresses you may have used. If you
have forgotten your password, you may reset it using
the "Forgotten
Password" link at the
login page.
Are you looking for the password
associated with your license? This may be different than your online
account. Please see the Licensing FAQ for
details.
How can I change
my password?
To change your password,
click here. It is hard to catch if you don't know where to look,
but there is a link titled "Change password" at the top left of the
screen by your Login name when viewing your profile.
What happened to KiXscripts Editor??
The KiXscripts Editor was the
predecessor to the Admin Script Editor. Support is still provided for
existing users, but it is no longer available for purchase. ASE is a
replacement product based upon the success of the KiXscripts Editor. For
more details and information on how this change affects KiXscripts
Editor users, Click here.
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